POSTED: July 27, 2010

Join the ECRS team! Technical Support Analyst ECRS seeks applicants for the position of PC Software & Hardware Support Technician on its Help Desk. Job Summary ECRS develops and implements a full range of award-winning retail automation technologies that power many of the world's top retail enterprises. The ECRS Support & Deployment Group is looking for a Customer Service/Support Analyst to remotely support users of our software & hardware applications. The ECRS Help Desk is dedicated to meeting the expectations of over 10,000 external customers from within a high-paced call center environment. This is a full-time position offering a competitive base salary with additional compensation and advancement opportunities. Responsibilities This position requires documenting, dispatching, and dealing with a broad range of potential technical issues and problems - some critical; understanding online tools provided for monitoring of critical retail systems and metrics; providing identification, prioritization, and resolution of problems; and creating issue tickets in a corporate web-based database. Requirements The following knowledge or experience is required: Strong understanding of a retail environment & operations Understanding of basic accounting principles Sound familiarity of Windows XP and Linux operating systems Working knowledge and understanding of LAN/WAN networks Strong telephone and personal communication skills Strong customer service skills Ability to organize and prioritize work in a mostly fast-paced, changing environment Technical aptitude and an openness for ongoing learning Professional attitude, team player, and strong work ethic Problem determination and troubleshooting skills Self-motivated/career oriented 2+ years experience with help desk procedures, customer service, retail operations, and a 4-year degree in a computer-related field is a plus. Benefits ECRS provides an attractive compensation and benefits package including paid vacation, holiday, & sick days, retirement plan, long-term disability, and family health insurance. See complete job description at www.ecrsoft.com/careers E-mail resume to: dsprague@ecrsoft.com